Ilford! Gah!
Posted: 15 Jan 2017, 16:07
I am so frustrated with Ilford. I reported a fault with some Ilford 8x10 film I was having back in September. This issue is still not resolved. The speed at which they reply to emails is beyond glacial. They apparently sent some sample sheets for me to use sometime in October.
Well, that never arrived and so after about 6 weeks of waiting for that to arrive and me pestering them to respond (I went public onto twitter to try and get some kind of response, which they did pretty promptly), they send another pack of sample which did actually arrive just before New Years, so immediately exposed a couple of sheets, scanned them and emailed them. We're now up to three weeks and four emails later and they just haven't replied. So I've gone public again on twitter to Ilford and hopefully that might get them to give their support department a nudge. So it's taken essentially four months to try and resolve this problem and it's still not resolved.
Well, that never arrived and so after about 6 weeks of waiting for that to arrive and me pestering them to respond (I went public onto twitter to try and get some kind of response, which they did pretty promptly), they send another pack of sample which did actually arrive just before New Years, so immediately exposed a couple of sheets, scanned them and emailed them. We're now up to three weeks and four emails later and they just haven't replied. So I've gone public again on twitter to Ilford and hopefully that might get them to give their support department a nudge. So it's taken essentially four months to try and resolve this problem and it's still not resolved.